One of Teal Unicorn’s clients in Vietnam is PCS Group (Peace Courier Service).
PCS Courier is one division of PCS, and PCS Post is another. PCS Courier were the first introduced to the work innovations, which are now happening with great success in the parent company, and now in PCS Post. You can read a report on the parent group here, read about PCS Courier here, and a summary here.
Ms. Le Thi Thu
Chair of the Board
Mr. Do Vu Duong
Director of PCS Post
Ms. Thu wrote recently:
In the context of increasingly fierce competition in the logistics and express delivery market, PCS POST considers innovation not just as an option, but as a foundation for sustainable development. With a pioneering spirit, we apply Open Management and transform the Business Agility model to bring higher value to customers and the community.
PCS POST’s innovation journey started with changing management thinking. We moved from focusing on profits to focusing on people as the foundation, and building a corporate culture based on core values: Honesty, Dedication, Empathy, Love and Wisdom.
1. People are number 1 – Team makes the difference
Empowerment and autonomy for employees: PCS POST encourages creativity and initiative in work, helping the team develop comprehensively.
High adaptability: Easily adjust plans in response to market changes and always improve service quality.
Capacity development: We create a continuous learning environment, supporting our team to improve their professional capacity and leadership skills.
2. Customer is the center
Customers are the center of all PCS activities. We aim to always create higher value for customers. PCS constantly optimizes services with breakthrough improvements:
Optimize experience: From information reception to delivery, we provide a simple, efficient and personalized process to best meet the needs of each customer.
Lean operations: With self-managed and high-performance work teams ensuring fast and accurate service.
Continuous innovation: Operational processes are always improved to meet the increasingly diverse needs of customers.
Open culture: Co-create with customers, encourage creativity in the team for continuous improvement. Ensuring excellent customer experience.
3. Results
With the success of applying Open Management, PCS POST has become the first agile enterprise in the express delivery and logistics industry in Vietnam. We are rated by customers as one of the most reputable express delivery businesses in Vietnam. PCS POST is proud to support many big brands such as VinFast, MG, Hoa Phat, Thien Long, Dat Bike, Yamaha, Hyundai… Our customers are very satisfied with the value we bring to them:
Quick response, personalized service: Always ready to support every customer’s unique needs.
Accurate delivery, smooth supply chain: Ensure each order reaches the recipient with the highest speed and accuracy.
Competitive and transparent costs: Providing optimal solutions in terms of price without affecting quality.
We not only deliver goods but also deliver joy and satisfaction to customers.
PCS POST – HAPPY DELIVERY