One of Teal Unicorn’s clients in Vietnam is PCS.
PCS Courier is one division of PCS. PCS Courier were the first introduced to the work innovations, which are now happening with great success in the parent company. You can read a report on the parent group here, and a summary here.
At PCS Courier in 2022, Dr Cherry Vu of Teal Unicorn trained and facilitated them in simple agile concepts: daily Scrum-style standup meetings; Teal Unicorn’s own version of Kanban boards (which we haven’t shared yet); and our version of the Agile concept of ShuHaRi, which we wrote about here. They will all be in our upcoming books.
This team grew 52% new customers and 22% revenue in a week. We are so proud of them. We went on to help the parent group as well.
PCS Courier even sent Cherry a birthday wishes video!
Here are some reflections from a team lead at PCS Courier:
What did we do to produce different results?