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Standard+Case is a model of work management that makes the distinction between standardised transactional work and complex case-solving work, and unpacks how we should manage each differently.

This is of course an over-simplistic dichotomy, which makes it very useful 🙂 (it can be seen as an oversimplification of the famous Cynefin model).

S+C marries the two, as Yin and Yang, and shows how they interoperate effectively in an adaptive model that copes with a changing world.