All posts by Rob England

Delusion and eventual debacle, that’s what.

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Ms. Nguyễn Minh Hương, CEO of Golden Communication Group, has long pondered the question: How can an organisation be built to be both excellent and sustainable?

She reached out to us after reading The Agile Manager and Open Management.

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This is the path towards Open Management as seen from the apex executive‘s perspective, a simplification of the more detailed pathway in How to Make Work Better

I gave Om the latest version of the book and asked it for feedback. One of the things it said is that the opening leans towards the political. Our conversation went like this:

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Back in 2019, we made a video about Vietnamese traffic, and how it is a great example of how one would like work to flow, to self-organise. Enjoy.

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Checklists are an essential tool to minimise errors and maximise efficiency when the heat is on and you need to act.

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The twelve domains from Brave New Work related to the concepts of Open

Fix the system so people can be their very best

The Organisational Transformation Journey of Golden Communication Group

We used Google NotebookLM to relate the twelve domains from Aaron Dignan’s book Brave New Work  to the concepts of Open, Open Work, and Open Management. Here’s what it said:

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Stop trying to change the people you have, either by “fixing” them or by swapping them for someone else.
They’re not broken or inadequate. They’re trapped in a bad system of work.

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Insights from Ms. Huong Nguyen (Nguyễn Minh Hương), CEO of Golden

If I had to summarize the changes at Golden since we started working with Teal Unicorn, I would call it the “Rebirth of the Phoenix.” We have undergone a true metamorphosis — from a traditionally structured organisation with a clear hierarchy to a dynamic, agile, and Open enterprise.

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