Chair and CEO of client:
“My staff messaged me to say it’s lucky I’m away on business because they got so much solved in your workshops. Yes, I have removed myself from the process because I see I am the bottleneck.”
John Seddon taught us to show management the system and wait for the realisation of their own role in it. We see that one must also lay a groundwork of introducing some principles. They may not believe them until they experience the system, but the seeds are there.
Dr. Cherry Vu has trained and coached the CEO for some months to prepare the ground. Now we are onsite in Hanoi and that work is bearing fruit, or flowers.