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Our number one priority in remedial situations – i.e. nearly every org we’ve ever been into – is usually Create Headroom.
There is a simple formula that seems very hard to grasp: Maximum utilisation is not equal to maximum throughput. Maximum throughput comes when utilisation of system resources and people is well below maximum, as a rough rule of thumb often about 80%. Get the load off. Make time for – reflection – learning – improvement – absorbing variation in flow – emergencies – rest and fun.
It takes a long time for most people to believe that this INCREASES productivity (and reduces risk).