This page is a work in progress (well they all are always, but major development is happening here )
The basic principles that Teal Unicorn works with, the new ways of managing and working, apply anywhere within an organisation, including within Information Technology (IT). In every domain, there are deeper implications for that domain, including IT. At Teal Unicorn, we provide specialised IT services for these New Ways of Managing in IT – contact us. We have consulted for 15 years with ITSM, ITIL, COBIT, IT governance, IT strategy, and lots of DevOps.
We call IT the “Epicentre” of New Ways: IT has emerged as the thought leader in Human Systems Agility. It has taken over the baton from manufacturing. In most organisations, IT is leading the way. More and more, the wider organisation is asking IT to lead or at least provide expertise in advancing to new ways. IT has strong allies and sometimes other domains take the lead: corporate change, strategy, or personnel/HR can be sources of Human Systems Agility thinking.
When considering IT, these new ways have specific implications locally for IT (blue), and for the organisational functions IT engages with (green):
We consult on this. We have developed a training course on New Ways of Managing IT, which looks at:
Product ownership and portfolio management
Risk, Service levels
Assurance: quality, shift left, security, DevSecOps
Desktops, productivity, mobility
Change and deploy
Flow, Lean, ToC
Networks, remote, desktops
Incident and Problem management