Practices and behaviour. It is important for executives and managers to understand which bit they contribute to more than the other.
Whilst everyone contributes to all of it, the biggest influence on practices should come from those doing the work, and the biggest influence on behaviours comes from the owners, governors and executives who set the “tone” of the organisation.
What the picture doesn’t make clear is the “everybody” bit, that it’s not a rigid separation.
With thanks to Michael Lloyd for the original concept.
