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There are two interesting aspects of #chatgpt that seem to be conflated in many discussions. (Guilty).  One is a clever party trick,  one may be something more.

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Dave Snowden wrote this post about Estuarine Mapping back in October last year, but I was too busy to read it properly until now.  It’s important. Reading Dave’s stuff is heavy going but rewarding. There are insights here on how we all will think about change now that we accept and understand the complex nature of the world.

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Moving from a computable causal paradigm to a complex emergent one is such a profound reshaping of ones own brain, I’m not surprised most people fumble. I’ve been wrestling with it for a decade and I still have a long long ways to go.

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For me, there are four levels of organisation

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Our friend and one of the Team Teal, Thi Thanh Hoa Dao, posted this on Facebook today, talking about an all-day workshop we are just finishing up now (we ran another one for a different client yesterday).
The FB translation is passable:

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Chair and CEO of client:
“My staff messaged me to say it’s lucky I’m away on business because they got so much solved in your workshops. Yes, I have removed myself from the process because I see I am the bottleneck.”

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Another client case study for you, or more of an update:

Congratulations PCS, congratulations Le Thu and team.

After nearly half a year of organizational upgrades, Tổng Công Ty PCS has made a spectacular shift:

Mind blowing simplification

Two simple pictures show how Cherry blows their minds.

Goodhart’s Law

I’m way behind on translating some of Cherry’s best gems posted on Facebook, but here’s one I felt compelled to share:

Optimise for agility

Optimising for efficiency not agility is a mistake in a VUCA world.

Where can Scrum not be used?Amid much debate over the usefulness of Scrum, it’s useful to ask where can Scrum *not* be used?

How to collaborate

Another page f0r our Open Guidebook

Stop measuring humans

“assessing people amounts to quantifying a relationship between unknown, usually unknowable things.”

ITSM in Cherry Valley

Ten years ago, almost to the day, I wrote a series of articles that I still consider some of my best stuff on IT Service Management.

And some more  In Teal Life

Back in Vietnam

There is nothing we enjoy more than being back in Vietnam: the people, the food, the sights, and most of all our Teal tribe community. Here are a few pictures.

Behind the scenes

Behind the scenes of a webinar in our Hanoi apartment.

Cherry to client: you do it like this

why not do it like this? (Cross functional team)

It’s wonderful to watch her work, and to watch the minds blown.

Behind the scenes of a webinar in our Hanoi apartment.
Cherry is talking to an audience of parents at Alpha School about our parenting books.
(The amazing flowers were a gift from a business client. They all love her.)

Amid much debate over the usefulness of Scrum, it’s useful to ask where can Scrum *not* be used?  If it’s hard to define what something is good for, it may be easier to define what it isn’t.

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