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Blog posts for February 2023

Another client case study for you, or more of an update:

Congratulations PCS, congratulations Le Thu and team.

After nearly half a year of organizational upgrades, Tổng Công Ty PCS has made a spectacular shift:

Mind blowing simplification

Two simple pictures show how Cherry blows their minds.

Goodhart’s Law

I’m way behind on translating some of Cherry’s best gems posted on Facebook, but here’s one I felt compelled to share:

Optimise for agility

Optimising for efficiency not agility is a mistake in a VUCA world.

Where can Scrum not be used?Amid much debate over the usefulness of Scrum, it’s useful to ask where can Scrum *not* be used?

How to collaborate

Another page f0r our Open Guidebook

Stop measuring humans

“assessing people amounts to quantifying a relationship between unknown, usually unknowable things.”

ITSM in Cherry Valley

Ten years ago, almost to the day, I wrote a series of articles that I still consider some of my best stuff on IT Service Management.

And some more  In Teal Life

Back in Vietnam

There is nothing we enjoy more than being back in Vietnam: the people, the food, the sights, and most of all our Teal tribe community. Here are a few pictures.

Behind the scenes

Behind the scenes of a webinar in our Hanoi apartment.

Behind the scenes

Behind the scenes of a webinar in our Hanoi apartment.
Cherry is talking to an audience of parents at Alpha School about our parenting books.
(The amazing flowers were a gift from a business client. They all love her.)